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General

Make Ideas Fly Before They Die

When facing a life or death decision, do you think the opinions of others would affect your behavior?

Social proof is a powerful phenomenon. People constantly look to the opinions of others to help them live wisely and navigate uncertainty. The behavior and preferences of your peers can shape every choice you make – from the vehicles you drive to the candidates you vote for. But surely some of that superficiality would fade in more critical situations, right?

Not necessarily.

More than 40,000 people in the United States experience end-stage kidney failure every year, with bodies that cannot filter toxins and adequately remove waste products from their blood. These people are dependent on dialysis treatments as they wait desperately for a kidney transplant. Often more than  100,000 patients are eagerly waiting for a new organ.

Surprisingly, research shows that 97.1 percent of kidney offers are refused, and nearly 1 in 10 transplant candidates refuse a kidney in error. How could this happen? The research of MIT professor Juanjuan Zhang points to social proof. Say you are the one-hundredth person on a transplant list. If the first 99 people turned down a viable kidney, often people lower on the list conclude the organ must not be very good (“if someone else doesn’t want it, then neither do I”). They infer it is low in quality and wait for a “better offer.”

Zhang found this psychological trigger – a follow the crowd mentality – prompts thousands of patients to turn down kidneys they should have accepted.

If Something is Built to Show, It’s Built to Grow

Do you want to sell more products, grow attendance in your community group, or get momentum for your idea?

The more public a product or service, the more it triggers people to act. Visibility boosts word-of-mouth advertising, and this informal person-to-person marketing has a significant impact on others. People rely on peers to help them decide what movies to see, which vet to use for their pet, or the best software to buy. For example, recent studies show that more than half of adults under age 50 consult online reviews before making a purchase decision, and 88% of people read reviews to determine the quality of a local business.

Reviews and testimonials are powerful, but you can also build influential triggers into small things like your product packaging, stickers, and more. Social influence is stronger when behavior is more observable.

Here are just a few ways outward symbols have made personal choices more public:

–Polling places that distribute an “I voted” sticker to those who cast a ballot

–Devices that attach a mini advertisement to every email (like the classic “sent using BlackBerry” tagline)

–TV shows that used canned laugh tracks to prompt more emotional buy-in from viewers

–Bumper stickers or yard signs sharing political ideas or coffee preferences

–VIP purchases that convince participants to wear conspicuous wristbands instead of using a paper ticket

–Fitness trackers that automatically post progress to a person’s social media page

–Grocery stores that distribute beautiful branded reusable bags

Monkey See, Monkey Do

It has been said that when people are free to do what they please, they typically imitate others.

How can you build more social currency into your marketing? Whether you choose recognizable product colors to selfie photo booths at your events, make it easy for people to share your brand through social media or when they’re just “doing life” in the public square.

When something is built to show, it’s built to grow.

General

Do Your Print Marketing Materials Need an Upgrade?

There is a great deal of time, effort, and energy placed into updating your print marketing materials.

You need to cover all the relevant information in a very limited space. This means you need to fully optimize your messaging and make sure your materials attract attention.

With all this thought going into ensuring packaging and flyers and postcards are fantastic, you may be unwilling to make regular updates. Unfortunately, this can allow your message to become stale or even allow inaccurate information to be shared with customers over time. 

Time to Make a Change! 

Donna, a local florist, realized it had been more than 6-8 months since she reviewed and revised the messaging on her printed materials.

She knew it was probably time to make some tweaks. Businesses can change dramatically over time, with shifts in hours of operation, updated special offers, and more making an appearance. 

Regular reviews to ensure your messaging is still on point helps keep your marketing materials fresh and interesting for repeat customers. Plus, it ensures that any new prospects have your best offer in front of them at all times.

Donna worked with her local print shop to update her messaging, and her customers certainly noticed! She received many positive comments and new clients from an updated postcard and flyer combination that she designed and had printed locally.

Update Graphics and Colors

Has your logo evolved a bit over time?

It’s not unusual to spread out all of your marketing materials on a table and find that you have several iterations of logos or color schemes represented. Viewing your marketing materials together as a whole can add necessary cohesion to your brand. 

While you may not want to follow on-trend color schemes or make changes based on the seasons, you may want to do a quick update to your color palette. Ensuring that your brand look stays fresh and current is an important part of brand management. 

Put Your Best Offer Forward

Are you placing your very best offer in front of clients and prospects? Do you need different offers for individuals at various stages of the buying journey?

Now is a great time to look at your audience segments and see if you can fine-tune any graphics for eye appeal while meeting their unique needs.

Whether you’re looking for options to create branding materials for a new company or simply refreshing your current options, your local print shop is here for you! We work with organizations of all sizes to ensure you have access to exceptional resources to promote your brand. 

General

8 DOs and DON’Ts for Handling Difficult Employees

Have you ever managed a problematic employee?

You’re not the only one. Though we all have tricky team members, Reader’s Digest collected 15 of the most outrageous stories. Here are two examples:

The New York City Department of Health has a robust help-line for its IT department. This should be very beneficial to clients. However, one of the (twice-suspended!) help-line operators continually complicated things by answering calls while pretending to be a talking robot.

An Egyptian bus driver had an ingenious plan to beat a mandatory drug test: He used his wife’s urine. Sounds foolproof, right? Unfortunately, he failed the test, even though she was clean. He found out when his boss handed him the results and said, “Congratulations; you’re pregnant.”

How to Deal with Problematic Behavior

While it’s tempting to overlook lousy behavior, the costs of this passive approach go beyond the direct effects of one person’s actions; they spill over onto other employees. Bad behaviors affect an entire team, decreasing morale and tempting others to cheat or underperform.

Problem employees can be subtle but toxic. Here are some of the most frustrating behaviors managers experience in difficult team members:

  • Evokes Customer Complaints
  • Appears Unmotivated or Disengaged
  • Exhibits a Bad Attitude or Passive Aggressive Behavior
  • Catastrophizes Minor Problems
  • Resents Authority Figures
  • Wastes Time on the Clock
  • Violates Company Policy
  • Communicates or Behaves Dishonestly

Recognize any from this list? Maybe they’re keeping you awake at night.

If it’s time to act, here are several DO’s and DON’Ts for engaging challenging team members:

DON’T

Bad-mouth a team member. Don’t make personal character attacks or complain in a gossipy way. Instead, clearly and professionally identify the problem behavior, preserving this person’s privacy and dignity whenever possible.

Scold in public. Instead, use private conversations or involve only one other person.

Issue warnings without documentation. Regularly logging employee behavior allows you to track behavior over time and point out clear examples of a recurring problem. It also shows the employee you are serious (and not just “nagging”).

Be vague. When you want behavior change, don’t be afraid to spell out exactly what you are looking for. The most motivating conversations are built around the STAR technique: Identify the SITUATION or TASK that is problematic, the ACTION needed in response, and the RESULT or outcome you expect.

DO

Set a clear message of need and expectation. From the hiring process to regular review, clearly articulate what you expect – from dress codes to project quotas.

Avoid debatable problematic behavior. Some behaviors are unacceptable, while others are just annoying. Clearly distinguish between the two categories and only confront things that violate policy or cause consistent, noticeable dilemmas.

Follow up. Praise good work when you see change or speak promptly when you don’t see progress. Regular follow-up helps you deal proactively with challenging people and sends a clear message to other employees as well.

Involve human resources or top management. Consult your team to clarify rules and guidelines and ensure backup for your decisions.  

Confront the Mess, Reduce Stress

Dealing with a problematic person can be taxing.

But avoiding the problem can be worse. If you take a proactive, well-documented approach, you can have confidence that you’ve done your best in a trying situation.

And that may be the best stress reducer of all.

General

5 Tips for Hiring Better Talent in a Virtual World

Now that so many are accustomed to remote working, firms may face increasing demand to recruit and hire people without actually meeting them.

If you feel uneasy selecting candidates this way, here are some tips to get you started:

1. Identify the Ideal Medium to Find Candidates

It may require trial and error, but find your ideal medium and use it to streamline candidates that fit your specifications for experience, pay grade, etc.

2. Host a Virtual Career Fair or Company Presentation

To build rapport before any interviews take place, consider hosting a virtual career fair or company info session to interact with prospects.

Here you can weed out candidates you don’t want to interview or gain access to a more diverse talent pool.

3. Utilize Skill Assessments

Training can be challenging if you hire a remote workforce, so hiring competent individuals is especially important.

If you are onboarding offsite employees, you may want to add extra steps (like aptitude tests, writing samples, or mock presentations) to the interview process. 

4. Use a Variety of Question Formats

Since in-person interviews offer greater nonverbal communication insights, you’ll probably need to craft more strategic questions for virtual interviews.

Start with basic questions (e.g., “tell me about yourself”), move to targeted queries that align with your company culture, and use behavioral questions that uncover character and critical thinking qualities. Finally, try assessing live performance as you ask a candidate to complete a task live (e.g., performing a technical function as they share their screen).

5. Prepare, Prepare, Prepare

To build a strong relational connection, eliminate as many distractions as possible.

It may help to send pre-interview packets to candidates to add efficiency to your meeting. Streamline the scheduling process by allowing candidates to sign up for an interview online. Test your technology 15 minutes before the call and have a backup plan if a malfunction occurs. And create a unified scoring system, so candidates receive standardized grading criteria.

Virtual recruiting will allow you to quickly and efficiently hire high-quality team members while adding flexibility. Implement a uniform system, so you have the skills you need to recruit and hire with confidence!

Marketing

How to Inspire Action with Highly-Engaging Postcards

What do dentists and direct mail have in common?

New clients! Direct mail has proven to be a remarkable investment for small businesses of many kinds, especially for entrepreneurs looking to grow their client base.

Dr. Diep Truong (of Viva Dental) gave direct mail postcard marketing a try in 2011. After streamlining a process for mailer design, demographic targeting, and ROI reporting, this Indiana-based facility consistently experienced a 400% ROI on their postcard campaigns, with a 50% conversion rate of inbound calls for scheduling appointments.

As 2020 kept people closer to home, attentiveness to direct mail has grown. As a result, response rates are high, and now is the time to invest in sharp, unique direct mail campaigns! Postcards are a particularly good investment, with oversized postcards garnering one of the highest direct mail response rates.

According to recent statistics, 23.4% of consumers say they would respond to relevant postcards of interest to them (compared to 7.9% for letter-sized envelopes).

Ready to wade into the water of a new postcard campaign? Here are a few steps to success in 2021:

Take a Multi-Pronged Approach

One of the biggest trends direct mail is seeing is the consolidation of online and offline advertising.

Take a multi-pronged approach to generating leads, so your social media ads prompt curiosity, but your print ads pack some punch with greater neurological impact.  

Keep it Simple and Succinct

People are busy, and if they’re going to look at your mail, they’ll need a good reason.

Make sure your postcard leaps off the counter with unique imagery, splashy colors, a memorable catchphrase, or an unbeatable offer. And remember, when it comes to direct mail, less is more. Postcards that are sharp and straightforward will communicate much more than those packed with content.

Grab Emotions

According to one Harvard marketing study, 95% of purchasing decisions are made subconsciously.

If people’s hearts are in the driver’s seat, then direct mail should aim straight at this target. Research shows that the primary emotional appeals that prompt action are:

  • Fear
  • Greed
  • Anger
  • Guilt
  • Flattery
  • Exclusivity
  • Salvation

Experiment with Specialty Branding Features

Because postcards are so economical, there’s lots of room to add embellishments.

Try haptic coatings, embossed logos, foil-flecked accents, or even scents.  When Sunsilk co-creations wanted to snag more customers, they decided to add an experiential element to their designs. Its gorgeous lime and hot pink postcards came with a tiny shampoo sample attached and a scented trial as well: “scratch to smell the new fruity fresh fragrance of this apple-coconut shampoo!” Customers may not sniff shampoo in the store aisle, but a scented postcard is irresistible!

Specialty branding makes a stronger impression on readers as they physically interact with your marketing. So build curiosity and engagement with these fresh, creative designs.

Postcards Inspire Action

Postcards are distinct, direct, and easy to read.

50.9% of people say they find postcards useful, and direct mail as a whole is especially inspiring to young people. Because many people today are glued to their phones, millennials, in particular, say that postal mail inspires them to action much more often than email (in fact, 30% say direct mail is effective in getting them to visit a website, go to a store, or make a purchase).

When you are ready to take your postcard marketing efforts to the next level, sign up for a personal consultation with one of our mailing experts. Our work-in-progress partnership will simplify each step and position your business for maximum impact!

General

Raster Images vs. Vector Graphics – What’s the Difference and Why is it Important?

Do you ever wonder why something you printed turned out pixelated or blurry?

That’s because the image used was raster — meaning that it’s composed of pixels that can only be scaled to a certain degree. Therefore, to achieve a crisp and clean look, a file must be vectorized. Confused? Don’t fret. Continue reading to understand what these terms really mean.

Raster Images

The most common form of raster images are digitized photographs, detailed graphics, or scanned artwork.

Raster images are pixel-based, meaning they’re composed of a grid of individual pixels in which each pixel is coded in a specific hue or shade. Because raster images are pixel-based, they suffer from image degradation (this is not a disease, rather an effect of a cause). The same way a photographic image gets blurry and imprecise when enlarged, a raster image gets rough and jagged.

In order to maximize the quality of a raster image, the resolution must be high. Meaning from the time the image was created, it must be created at a high resolution, as it becomes much more challenging to take a low-resolution image and attempt to enlarge it to a high resolution. This is nearly impossible unless you have the right equipment. The most common raster file formats include JPEG, GIF, TIFF, PCX, and BMP files.

Vector Graphics

When understanding vector graphics, think of geometric shapes such as polygons, lines, curves, circles, and rectangles.

These graphics are mostly images that have been created or designed rather than images that were captured or scanned. Examples would be a business logo, a t-shirt design, or the graphics in a catalog. Vector images are quickly and easily scalable. There is no limit as to how large or how small a vector graphic can be scaled. No matter what size, the graphic will never look pixelated or blurry. Because these graphics aren’t composed of millions of tiny pixels, they’re much more efficient and versatile when developing and printing. File formats most commonly used for vector graphics are AI, EPS, SVG, and sometimes PDF.

Both raster images and vector graphics are used for printing purposes. Neither one is better than the other. Applying the knowledge of why their differences are important will help when deciding how to create an image and the best option for printing.