Tagged: marketing

How to Keep Brand Value

Your brand is everything.

It’s what makes potential buyers and customers recognize you and helps set you apart from competitors.

It’s important to maintain the value of your brand in order to make the most of your business marketing. Keeping brand focus and consistency is key. If customers know what your brand stands for, they’ll end up appreciating it more, and you’ll gain more organic traffic.

A strong brand value helps tell your company’s story, creating awareness, loyalty, and excitement for the consumer.

Sales and marketing trends will continually change over time. However, building the power of your company’s brand is an investment that pays for years to come.

3 Ways to Keep Your Brand Value

1. Business Visuals

Your logo is at the forefront of your company.

Anyone who knows your business knows what your logo looks like, including the color palette, typography, imagery, and graphic elements. These brand visuals are most important to maintain throughout your business advertising.

When marketing for your business, continue to use these same characteristics of your logo throughout. Over time, after creating enough brand awareness, you should simplify your logo, and people will still know exactly who you are. For example, the Chevrolet logo doesn’t need the word “Chevrolet” next to it for people to know who they are. They’ve been around long enough and created a strong brand value to be able to pull that off.

2. Business Values and/or Mission

Brand values and/or the mission of your business are just as important to show and maintain as the logo characteristics.

Use your values to strengthen your advertising, show what you stand for, and create awareness. When people see an advertisement, they should be able to tell what company it’s for before even showing a logo or a name.

3. Business Style

Your company’s style fits in with your brand value and is important to maintain across all marketing consistently.

Does your building’s interior design use a modern appeal or more of a rustic look? Does your website use a white and clean look or a dark and textured theme? Use this style as a part of your print marketing and other advertising.

The Ultimate Marketing Combination

All of these things; your logo, values, and style all play an important role in maintaining brand value.

Used often and strategically, these brand elements will help strengthen your brand so that your business is better known, and you’ll gain more traffic online and in person.

General

Make Ideas Fly Before They Die

When facing a life or death decision, do you think the opinions of others would affect your behavior?

Social proof is a powerful phenomenon. People constantly look to the opinions of others to help them live wisely and navigate uncertainty. The behavior and preferences of your peers can shape every choice you make – from the vehicles you drive to the candidates you vote for. But surely some of that superficiality would fade in more critical situations, right?

Not necessarily.

More than 40,000 people in the United States experience end-stage kidney failure every year, with bodies that cannot filter toxins and adequately remove waste products from their blood. These people are dependent on dialysis treatments as they wait desperately for a kidney transplant. Often more than 100,000 patients are eagerly waiting for a new organ.

Surprisingly, research shows that 97.1 percent of kidney offers are refused, and nearly 1 in 10 transplant candidates refuse a kidney in error. How could this happen? The research of MIT professor Juanjuan Zhang points to social proof. Say you are the one-hundredth person on a transplant list. If the first 99 people turned down a viable kidney, often people lower on the list conclude the organ must not be very good (“if someone else doesn’t want it, then neither do I”). They infer it is low in quality and wait for a “better offer.”

Zhang found this psychological trigger – a follow the crowd mentality – prompts thousands of patients to turn down kidneys they should have accepted.

If Something is Built to Show, It’s Built to Grow

Do you want to sell more products, grow attendance in your community group, or get momentum for your idea?

The more public a product or service, the more it triggers people to act. Visibility boosts word-of-mouth advertising, and this informal person-to-person marketing has a significant impact on others. People rely on peers to help them decide what movies to see, which vet to use for their pet, or the best software to buy. For example, recent studies show that more than half of adults under age 50 consult online reviews before making a purchase decision, and 88% of people read reviews to determine the quality of a local business.

Reviews and testimonials are powerful, but you can also build influential triggers into small things like your product packaging, stickers, and more. Social influence is stronger when behavior is more observable.

Here are just a few ways outward symbols have made personal choices more public:

–Polling places that distribute an “I voted” sticker to those who cast a ballot

–Devices that attach a mini advertisement to every email (like the classic “sent using BlackBerry” tagline)

–TV shows that used canned laugh tracks to prompt more emotional buy-in from viewers

–Bumper stickers or yard signs sharing political ideas or coffee preferences

–VIP purchases that convince participants to wear conspicuous wristbands instead of using a paper ticket

–Fitness trackers that automatically post progress to a person’s social media page

–Grocery stores that distribute beautiful branded reusable bags

Monkey See, Monkey Do

It has been said that when people are free to do what they please, they typically imitate others.

How can you build more social currency into your marketing? Whether you choose recognizable product colors to selfie photo booths at your events, make it easy for people to share your brand through social media or when they’re just “doing life” in the public square.

When something is built to show, it’s built to grow.

General

Volume Control: Striking the Right Balance in Your Customer Communication

“Trust is earned in drops but lost by the bucketful.”

(Security and privacy expert Fatemeh Khatibloo, Forester Research)

Do you want to be a consumer-first marketer?

You need to earn people’s trust – and to keep it. When you do this well, it creates a series of encouraging relationships that translate to profits and sustainability. But violations of trust can sabotage your business.

When it comes to marketing, brands tend to believe more is better. If customers have started a relationship with you, it seems obvious that more texts, print ads, or emails will entice them to spend more. But no one wants to be known as a target. Over-marketing puts your company at risk because it expends your goodwill.

Marketing begins by establishing a relationship between brands and consumers. But over-marketing kills that relationship. The Social Break-up study provided clear evidence of this phenomenon. Did you know:

91% of consumers have unsubscribed from permission-based marketing emails
81% of consumers have either “unliked” or removed a company’s posts from their Facebook news feeds
63% of followers have “unliked” a company on Facebook due to excessive posting
54% of customers said they unsubscribed from a list when a brand’s emails came too frequently

When you overcommunicate to customers, eventually, you’ll find you must put out greater effort only to receive less dynamic results. Before you hammer people with content you must calculate the long-term cost of the messages you send.

Allow Customers to Manage the Cadance and the Channel

Are you over-marketing?

There is a fine line between “just enough” and “too much,” and your customers may vary on what they appreciate. To find the right balance, you may want to allow clients to control the content flow of your marketing spigot.

Preference centers are customer-controlled portals that invite users to select the types of messages they would like to receive and the preferred times. A tech publication, for example, might provide options for newsletters about business tech, consumer tech, product reviews, and new gear launches. Papa John’s pizza divides its preference center into sections centered around food preferences, delivery options, payment types, and marketing preferences.

Empathetic brands work to delineate preferences across three dimensions: communications channel, content type, and desired frequency. Some people may prefer weekly text messages, while others request a monthly print newsletter.

Here are three ways to hone preference strategies for each dimension:

Ask your customers

Streamline systems that directly allow clients to share the style, frequency, and mode of communication they prefer.

Follow your brand from an outsider’s perspective

Want a crash course in communication optics? Opt-in to your own promotions and put yourself in a prospect’s shoes to observe where authentic and helpful morphs into overselling and chaos.

Streamline your processes

If you have multiple sectors in your business posting emails, Tweets, and ads, things quickly become chaotic. Set some boundaries or place one person in an oversight position to avoid over-promoting.

Treat permission to market as a gift

While most people have favorite brands they’d love to see more of, for most companies the best approach is “less is more.”

And messages tailored to a client’s specific needs or pain points are certainly more relevant and welcome than generic mass marketing. Treat permission to market as a gift, and allow people to have a say in when and how they would receive from you – no strings attached.

Respectful empathy positions marketers to act less like piranhas and more like friends.

Marketing

How to Double Your Sales with Successful Catalog Marketing

Do printed catalogs still work?

The Harvard Business Review (HBR) worked with a U.S. based specialty jewelry company to find out.

This e-commerce retailer (which had no physical store presence) typically generated an annual operating profit of $12 million, with a database of approximately 28,000 customers. This company partnered with HBR to study the impacts of bi-monthly print catalogs through field experiments involving 30% of its customers over a span of six months.

Of those customers, 5% received neither email nor catalogs, 55% received a weekly marketing email, and 40% received the new bi-monthly catalogs in addition to the weekly email marketing. Over 90% of photos and product descriptions were the same between emails and catalogs to control the content’s effects.

The results were impressive. Compared to the Control group, the “Email + catalog” group experienced a 49% lift in sales and a 125% lift in inquiries. In comparison, the “Email-only” group only had a 28% increase in sales and a 77% lift in inquiries over the control group; the sales and inquiry lifts from catalogs almost doubled those generated by email marketing!

Furthermore, of those customers that received the catalogs and made inquiries, 90% said they had browsed through the catalogs and kept them for an average of seven days.

Using Hard Copy Catalogs in Your Omnichannel Marketing

Catalogs are here to stay, and companies like L.L. Bean, Ikea, J. Crew, and Athleta continue to dominate sales by distributing printed catalogs.

The simple fact of the matter is that buyers don’t want to connect with brands exclusively online. Yes, the stats show that the number of people researching and shopping online versus in-store continues to grow.

But many buyers purchase online because they’ve seen something marketed through a printed medium. According to BRAND United, around 86% of shoppers buy an item online after looking at it in a printed catalog first.

5 Ways to Keep Your Campaign on Track

If you are considering catalog marketing, here are some suggestions to get you started.

1. Conduct Market Research

Study your current customers and make a note of gender, geographic location, and the strategic personas you’d like to target.

Match the items you want to sell with the target audience you want to reach.

2. Create Campaign Goals

These goals should be measurable, clear, and realistic – like driving customers to a retail location, increasing “product of the month” sales online, or growing your subscription base.

3. Develop Your Story

Catalogs don’t share information; they sell stories!

Your piece should invite prospects into a story that helps them visualize their “ideal self.” And remember, when people are heavily invested in a bigger financial commitment, they need narratives that justify this expense (like, “you deserve something delectable”). Work hard to set their conscience at ease, and you will be rewarded with loyalty and sales.

4. Stay Focused

Continue to send your catalog to existing customers to reinforce the idea that you have the products they want.

In addition, mail your catalog to individuals who fit the description of your target customer.

5. Connect Timelines and Expectations

Create a schedule and execute the campaign.

By using a schedule, you can see if you are achieving the benchmarks you’ve articulated. You can measure the outcome by having customers refer to catalog codes, measuring the number of new accounts generated, or conducting surveys.

A One-Two Punch

Direct mail meets customers where they live, and catalogs are a long-standing customer favorite.

Want to explore catalog marketing options for your business? Give us a call today or hop online for a free estimate!